Privacy Policy — Lifetime Roofing

01

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Project Details: Information you provide related to roofing services
• Communication Data: Content of messages, call logs, and your communication preferences
• Usage Data: IP address, browser type, device information, and interactions with our website

02

How We Use Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Trusted vendors who help us operate our business (e.g., hosting, communication tools). This does not include SMS opt-in data, which is never shared.
• Legal Obligations: When required to comply with applicable laws or legal proceedings
• Business Changes: In the event of a merger, sale, or restructuring of our business

03

SMS Messaging & Phone Number Use

By providing your phone number to Lifetime Roofing, you consent to receive SMS communications from us.

• Purpose: SMS messages may include project updates, appointment confirmations, and similar messages.
• Frequency: Message frequency may vary depending on your engagement with us.
• Opt-Out: You can opt out at any time by replying STOP to any SMS message you receive from us. To request assistance, reply HELP.
• Rates: Message and data rates may apply depending on your carrier and service plan.
• Third-Party Providers: We may use third-party messaging services, such as Twilio, to facilitate SMS delivery. These providers are only given access to information required to send the message and are obligated to protect your privacy.

04

How We Share Your Information

We are committed to protecting your privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or lease our customer lists to third parties.

05

Data Security

We implement reasonable and appropriate measures to safeguard your personal information from unauthorized access, loss, misuse, or disclosure. These include secure data storage and restricted access protocols.

06

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

07

Your Rights and Choices

You have the right to:

• Access, update, or request deletion of your personal data
• Withdraw consent to SMS or marketing communications
• Request more details on how your data is used

To exercise any of these rights, please contact us using the information below.

08

External Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

09

Policy Updates

This Privacy Policy may be updated from time to time. Changes will be reflected by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: